Analyzing Employee Performance Problems - a PDH Online Course for Engineers, Architects and Surveyors

Analyzing Employee Performance Problems

Course Outline

This online course provides practical and easy-to-follow guidance for identifying reasons that employees do not perform to expectations. It also demonstrates that there is a 90% probability that the reason stems from something controlled by management. Use of the guidelines provided here will allow a manager to retain good will with employees while trying to locate the source of the problem.

This course includes a multiple choice quiz at the end, which is designed to enhance the understanding of the course materials.

Learning Objective

If you are a supervisor or manager taking this course, you will:

Know some of the big names of Management Theory
Understand what management traditionally controls
Understand the difference between McGregor's Theory X and Theory Y management styles
Understand how to determine whether or not employee performance is a problem or just an irritation
Understand how there is a 90% probability that an employee's lack of satisfactory performance has its roots in something controlled by management
Be able to take an objective and systematic approach to analyzing employee work performance problems
Know how to ask specific questions to determine root causes of performance problems
Make recommendations for change that create long-lasting solutions for recurring performance problems

Course Content

The course content is in an MS Word file (907 KB) Analyzing Employee Performance Problems. You need to open or download this document to study this course.

Table of Content

COURSE OVERVIEW
MANAGEMENT'S ROLE IN EMPLOYEE PERFORMANCE
WHAT DOES MANAGEMENT CONTROL?
THEORY X AND THEORY Y IN PRACTICE
THE PERFORMANCE PROBLEM FLOWCHART
ABOUT OUTSOURCE TRAINING.BIZ LLC

Bonus Materials

The author would like to offer his "The Volunteer Organization's Development Handbook" free of charge to users who take this course. Just download the handbook in PDF at the beginning of the quiz!

If you are part of a volunteer organization whether it is a professional engineering chapter, a youth sports league, or a booster group at your child's school, this handbook will be useful. Please feel free to share it as much as you want.

Quiz

Once you finish studying the above course content, you need to take a quiz to obtain the PDH credits.

DISCLAIMER: The materials contained in the online course are not intended as a representation or warranty on the part of PDHonline.com or any other person/organization named herein. The materials are for general information only. They are not a substitute for competent professional advice. Application of this information to a specific project should be reviewed by a registered professional engineer. Anyone making use of the information set forth herein does so at their own risk and assumes any and all resulting liability arising therefrom.