Richard Grimes, MPA, C.P.T.

Course Overview

Very few non-training organizations appreciate the depth and complexity involved with planning, implementing, and maintaining a successful training and development initiative. It is much more than just "getting some training" and having the desired outcomes materialize in the workforce.

This course provides insight into the behind-the-scenes planning involved with preparing an organization for change, selecting an appropriate vendor, and developing a successful relationship with that vendor to insure the development becomes a permanent part of the organizational culture.

The use of this course will result in greater confidence when planning a training and development project and working with a vendor for its implementation.

This course includes a multiple choice quiz at the end, which is designed to enhance the understanding of the course materials.

Learning Objective

The course provides these learning objectives:

• How to use measurements to determine where your organization is now;
• How to identify your organizational culture;
• How to identify both sides of the situation (vendor's perspective and yours);
• Tips on negotiating effectively with a prospective vendor;
• How to determine what a successful T&D initiative looks like;
• How to differentiate between price and value;
• Whether to require lump sum or line item charges;
• How to look at the opportunity from the vendor's perspective;
• What should be considered about a potential vendor;
• What should we ask ourselves to make this course as relevant as possible;
• The distinctions involved with a training and development initiative;
• How to identify measurable reasons an organization may want to consider a T&D initiative;
• How to use "Human Capital" measurements within a T&D initiative;
• How to identify and measure "hard" and "soft" skills; and
• How to establish performance goals.
  

Intended Audience

The intended audience for this course is anyone (and the supervisors of anyone) within an organization charged with the planning or leading of a training and development initiative. Additionally, it would be beneficial for potential vendors wanting to be more prepared to deal successfully with a potential client.

Benefit to Attendees

It will give participants a greater understanding of the complexity and depth involved in the planning and execution of successful training and development initiatives when working with vendors.

Course Content

You need to open or download the above documents to study this course.

TABLE OF CONTENTS

WORKFORCE TRAINING AND DEVELOPMENT (T&D) OVERVIEW

A PRE-COURSE ASSESSMENT

THE CONCEPT OF TRAINING AND DEVELOPMENT

WHERE ARE WE NOW?

MEASURING "HUMAN CAPITAL"

HUMAN CAPITAL ROI [HC ROI]
REVENUE PER EMPLOYEE [RPE]
WORKFORCE DEVELOPMENT RATIO [WDR]
PROFIT PER EMPLOYEE [PPE]
LABOR COST AS A PERCENTAGE OF REVENUE
VOLUNTARY SEPARATION RATE [VSR]

MEASURING "HARD SKILLS"

PRACTICE ACTIVITIES

MEASURING "SOFT SKILLS"

EMPLOYEES RATING EACH OTHER: GOOD OR BAD IDEA?
DESIGNING A "SOFT SKILLS" PERFORMANCE EVALUATION
Performance Assessment Sample Using a "Likert Scale"

WHAT DOES SUCCESS LOOK LIKE?

PRACTICE ACTIVITY #1
PRACTICE ACTIVITY #2

MAKING IT STICK

DEVELOPING OUTCOME MEASUREMENTS
ESTABLISHING EFFECTIVE PERFORMANCE GOALS

NEGOTIATING BASICS

"BE PREPARED!"

DETERMINING VALUE

POSITIONS VS. INTERESTS

NEGOTIATION #1
NEGOTIATION #2
NEGOTIATION #3
THE SECRET OF "WIIFT*"
MORE POSITIONS VS. INTERESTS
KINDS OF INTERESTS
EXTERNAL REFERENCES

WHAT YOU SHOULD EXPECT FROM YOUR VENDOR

THE VENDOR'S UNDERSTANDING OF ORGANIZATIONAL CULTURE
VENDOR PROVIDE ALL OR JUST PARTS
LUMP SUM OR LINE ITEM PAYMENTS
VENDOR PEDIGREE
Group Activity

WHAT THE VENDOR SHOULD EXPECT FROM YOU

HOW DO WE VIEW VENDOR RELATIONSHIPS?
EXPLORING THE "CUSTOMER IS ALWAYS RIGHT" CONCEPT

Quiz

Once you finish studying the above course content, you need to take a quiz to obtain the PDH credits.